🏢 Kamana Bakery & Café – 10-Day Floor Operations Training (Tihar Work Experience)
Duration: 18–27 October 2025
Role: Floor Operations Assistant (Management Trainee Level)
Total Work Hours: ~12 hours/day
💼 Management-Relevant Skills I Actually Practiced
1. Operational Coordination
Supported full-day floor operations between service, kitchen, bakery, bar, and dishwashing units.
Ensured order flow (KOT/BOT) accuracy and timely delivery to customers.
Maintained synchronization between front-of-house and back-of-house teams.
2. Customer Service & Guest Experience
Assisted in taking orders, seating, and serving customers efficiently.
Developed confidence in handling guest queries, complaints, and special requests.
Practiced professional communication and hospitality etiquette under pressure.
3. Workflow & Hygiene Management
Took part in table clearing, sweeping, cleaning, and setup — learning how cleanliness affects service rhythm.
Observed how turnover speed influences sales and customer satisfaction.
Helped maintain café hygiene and food safety standards.
4. Inventory & Resource Awareness
Participated in stock checks, restocking, and daily material tracking.
Learned the basics of wastage control and storage organization.
Observed how inventory connects directly to daily revenue.
5. Team Coordination & Leadership Observation
Worked directly under floor manager and kitchen supervisors, understanding communication hierarchy.
Learned how small operational decisions (like clearing one table or delaying one order) affect the whole system.
Built empathy and respect for every position — a key trait for future F&B managers.
🎯 Key Takeaways
Understood complete restaurant workflow — from dishwashing to guest billing.
Developed discipline, stamina, and attention to operational detail.
Gained firsthand insight into human coordination, time pressure, and customer dynamics.